To place an order, browse the products on www.paulacallanartistry.ie using your desktop or mobile device. Click on the product you are interested in, select 'Add to Cart', then proceed to 'Check Out'. All available payment options will be displayed during checkout.
Where is my order confirmation?
An order confirmation will be sent to your email after you complete the checkout process.
How do I know if my order was successful?
You will receive an order confirmation with an order number at the email address provided during checkout.
What if I didn’t receive an email order confirmation?
If your order went through but you didn’t receive an order confirmation, please check your Spam folder. If it's not there, contact us at hello@paulacallanartistry.ie with your name and the email address used to place the order.
Can I make changes to or cancel my order once it's been placed?
Yes, you can make changes or cancel your order as long as it has not yet been shipped. Email us immediately at hello@paulacallanartistry.ie to request changes.
Shipping & Delivery
How can I track my order?
A shipping confirmation with tracking details will be sent to your email. If you haven’t received this, email us at hello@paulacallanartistry.ie.
Can I choose a specific delivery time for my parcel?
We currently do not offer specific time slots for deliveries. However, you may contact our courier partners once your order is shipped to see if they can accommodate your preferred delivery time.
Do you process orders during Public Holidays?
Our warehouse and courier partners are closed on Public Holidays. Orders will be processed or shipped on the next working day.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to receive my package?
Ireland: 2-3 working days
UK: 5 working days
International: 10+ working days
Please note that there might be delays due to high order volumes, holidays, or unforeseen events. Contact us if you have any concerns.
Payments
What payment methods do you accept?
We accept debit cards, credit cards, and Revolut Pay.
What if my payment fails?
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Do you accept Cash on Delivery (COD)?
Unfortunately, we do not accept cash on delivery due to courier limitations.
Return, Exhange & Refund
What is the return process?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
What is the return and exchange policy?
Write a clear and We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at hello@paulacallanartistry.ie. If your return is accepted, we will provide a return shipping label and instructions on how to send your package back. Items sent back without prior approval will not be accepted. concise answer to guide your customers.
Damages and issues Inspect your order upon receipt and contact us immediately if any items are defective, damaged, or incorrect, so we can resolve the issue.
Exceptions / Non-returnable items Used items or items with removed wrapping cannot be returned. If a brush set has been opened, we cannot accept the return. Please contact us with any questions or concerns about specific items.
We do not accept returns on sale items or gift cards.
Exchanges To exchange an item, return the original item and, once accepted, place a new order for the desired item. You can learn more through this link.
Rewards Program
Do you have a loyalty or rewards program?
We do not currently have a rewards program, but we are working on developing one to offer the best to our customers.
Do you have a physical store?
Our professional makeup brushes are exclusively available on our website. Please report any unauthorized sellers of our products to us.
Others
Is there a class on how to use the different brushes?
You can learn how to use and clean Paula Callan Artistry makeup brushes here.
Any question?
You can contact us through our contact page! We will be happy to assist you.
